Refund / Return Policy
Right to Cancel
Under UK consumer regulations, you have the right to cancel your order within 14 days of receiving your item, without giving any reason.
To exercise this right, you must contact us within 14 days of delivery at:
Returns
We offer a 14-day return policy from the date you receive your order.
To be eligible for a return:
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The item must be unused
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In its original condition
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In its original packaging
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Proof of purchase is required
Items sent back without prior contact will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Shipping costs are non-refundable.
For items valued over £100, we recommend using a tracked service, as we cannot guarantee receipt of untracked returns.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue.
We will review the case and offer a suitable resolution.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 working days.
Processing times may vary depending on your payment provider.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account
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Contact your card provider
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Contact your bank
If the issue persists, please contact us at contact@bibibombomstore.com.